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How winlator Handles Your Personal Data

Your account on winlator is protected by a clear, specific privacy framework covering everything from how we collect your deposit details — including DANA, OVO, GoPay and QRIS…

Data collected only when you register or depositDANA, OVO, GoPay & QRIS transaction records protectedRetention limits applied per account activityYour deletion request processed within 14 daysContact our privacy team via live chat or email

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What Data We Collect and Why

winlator Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with winlator, we collect the minimum data needed to operate your account securely: your name, email address, device identifiers, and the payment method you choose — whether that is DANA, OVO, GoPay or QRIS. We record transaction timestamps and amounts solely

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to verify deposits and withdrawals, and we do not share these records with third parties for marketing purposes. Access to full account data, including payment history, depends on local law and the verification steps required by our fraud-prevention systems. Indonesian accounts opened from Surabaya or anywhere
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else in the country follow the same data-handling standard. We do not sell your personal information.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you need to update, correct or delete personal data held on your winlator account, our privacy support team is available seven days a week from…

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Data protection at winlator is operational, not just a policy statement. The six practices below describe the specific technical and procedural controls we apply to every Indonesian account — from the moment…

Encryption at Rest and in Transit

All personal data — including DANA and OVO payment identifiers — is encrypted using AES-256 at rest. Data moving between your device and our servers is protected by TLS 1.3, so no credentials travel in plain text.

Cookie Consent You Control

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can withdraw consent for non-essential cookies at any time through the cookie preferences panel in your account settings.

Payment Data Isolation

GoPay and QRIS transaction references are stored in a separate, access-controlled database partition. Our customer support agents can see transaction status but never your full payment credentials or wallet balance.

Account Security Alerts

Any login from an unrecognised device triggers an immediate email alert to your registered address. You can then confirm or block the session directly from that email without needing to contact support.

Data Retention Limits

We retain active account data for as long as your account remains open. Once you close your account, personal data is anonymised within 30 days, except where we are required to retain transaction records under applicable law.

Third-Party Data Sharing Policy

We do not sell or rent your personal data. We share data with third parties only where it is required to process your DANA, OVO, GoPay or QRIS payment, or where disclosure depends on local law and a valid legal request.

Your Questions About Our Privacy Policy

The questions below cover the data rights and account-level privacy topics we hear most often from Indonesian account holders. If your question is not answered here, reach out via live chat between 08:00 and 23:00 WIB and a privacy agent will respond directly.

We collect your full name, email address, date of birth, and the payment method you register — such as DANA, OVO, GoPay or QRIS. Device identifiers and IP address are also recorded for fraud prevention and account security purposes.

Yes. Log in, navigate to Account → Privacy, and select the data export option. You will receive a downloadable file within 14 calendar days containing all personal data tied to your account, including payment records and login history.

Submit a deletion request through the Account → Privacy portal or via the privacy email listed in settings. We confirm receipt within two business hours and complete anonymisation within 30 days, subject to any retention obligations that depend on local law.

We share payment identifiers only with the payment processor needed to complete your transaction — for example, the DANA or OVO gateway. We do not share this data with advertisers, data brokers or unrelated third parties under any circumstances.

Active account transaction records are kept for 12 months from the date of each transaction. After account closure, records are anonymised within 30 days unless retention for a longer period depends on local law or an active dispute.

We use strictly necessary cookies to maintain your login session, and optional analytics cookies to understand page performance. Open the cookie preferences panel under Account Settings at any time to review and withdraw consent for non-essential cookies.

Contact our privacy team via live chat (08:00–23:00 WIB daily) or the registered privacy email address in Account Settings. We treat data mishandling reports as urgent and assign a dedicated agent rather than routing you through a general queue.

How winlator Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Protect Your Account Data

Encryption at Rest and in Transit

Cookie Consent You Control

Payment Data Isolation

Account Security Alerts

Data Retention Limits

Third-Party Data Sharing Policy

Your Questions About Our Privacy Policy

01 What personal data does winlator collect when I register?

02 Can I request a full copy of the data winlator holds on me?

03 How do I ask winlator to delete my personal data?

04 Does winlator share my DANA or OVO details with other companies?

05 How long does winlator keep my transaction records?

06 What cookies does winlator use and how can I manage them?

07 Who do I contact if I believe my data has been mishandled?

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